8 tips on how to do effective PR for e-commerce brands

In today’s competitive digital marketplace, e-commerce brands face unique challenges in capturing attention and fostering trust. Public Relations (PR) can be a powerful tool to help elevate your e-commerce business, build a loyal customer base, and stand out from the crowd. 

According to Reputation X, 85% of consumers are influenced by online reviews and peer recommendations. Additionally, 70% of consumers would rather get to know a brand through an article than by receiving ads, according to research from PR Lab. In other words, trust-building through PR is really important.

With this in mind, here are 8 tips to help you create an effective PR strategy for your e-commerce brand. 

1. Define your brand identity and values

Your PR efforts will only resonate if they align with a clear and compelling brand identity. Start by answering key questions:

• What does your brand stand for?

• Who is your target audience?

• What problem does your product solve?

For instance, if your e-commerce brand focuses on eco-friendly products, your PR strategy should focus on sustainability and environmental impact.

2. Build a strong digital presence

An e-commerce brand’s credibility often hinges on its online presence. For your PR efforts to be most effective, you need to ensure your website, social media, and content marketing channels are professional, engaging, and aligned with your brand voice.

Do this by:

• Optimising your website for SEO to attract organic traffic.

• Post consistently on social media to foster engagement.

• Use high-quality visuals and product storytelling to capture attention.

3. Leverage media outreach

Securing media coverage can boost your brand’s credibility and visibility. Here’s how to approach media outreach:

• Create a media kit: Include high-quality images, product descriptions, founder bios, and brand story.

• Connect and build relationships with relevant journalists: Focus on reporters and bloggers who cover your industry.

• Craft personalised pitches: Tailor your pitch to each journalist, emphasising how your product fits their audience’s interests.

• Follow up: Be polite but persistent in following up on your pitches.

4. Utilise influencer partnerships

Find influencers relevant to the space that your e-commerce brand is operating in as they will be able to introduce it to their engaged audiences. When selecting influencers, prioritise authenticity and alignment with your brand values.

Steps to get started:

• Use tools like Upfluence or AspireIQ to find influencers in your niche.

• Offer free products or paid collaborations in exchange for reviews and promotion.

• Encourage creative freedom so influencers can genuinely connect with your brand.

5. Capitalise on user-generated content (UGC)

Encourage your customers to share their experiences with your products. UGC is cost-effective and builds trust.

You could do this by:

• Creating branded hashtags for social media.

• Running contests that encourage customers to post photos with your products.

• Sharing customer reviews and testimonials on your platforms.

6. Focus on thought leadership

Position your brand as a leader in your industry by sharing expert insights and trends. This builds credibility and attracts media attention. You could do this by:

• Writing guest posts or opinion pieces for industry blogs.

• Host webinars or participate in industry panels.

• Share data and insights from your own customer base.

7. Plan PR campaigns around annual events and holidays

It’s great to hook your PR campaigns to key dates, especially those that are relevant to your brand and matter to your audience. If your brand is focused on sustainability, for instance, you could hook campaigns around Veganuary and Earth Day.

Just a few ideas for capitalising on this are:

• Launch a holiday gift guide featuring your products.

• Partner with charities to mark annual events.

• Host events or pop-ups for major product launches.

8. Track and measure success

To refine your PR strategy you should monitor progress, track key performance indicators (KPIs) and measure success regularly. This includes measuring:

• Media mentions and coverage

• Website traffic from PR campaigns

• Social media engagement and growth

• Any sales attributed to PR efforts

Use tools like Google Analytics, PR tracking software, and social media insights to evaluate your campaigns and find out what you need to do to improve them.

PR for e-commerce brands is about more than just visibility; it’s about creating authentic connections and building trust with your audience. By defining your brand identity, leveraging media and influencers, and measuring your efforts, you can create a robust PR strategy that drives growth and enhances your reputation in the digital marketplace.

Remember - start small, stay consistent, and always keep your audience at the heart of your PR efforts. With time and effort, your e-commerce brand can thrive in even the most competitive markets.