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Shopify Support and Maintenance

Shopify support services and maintenance retainers that keep your store fast, secure and up to date, with fixes handled by a team that knows your store.

GET YOUR FREE STORE HEALTH CHECK
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A Store That Keeps Working While You Sell

A Store That Keeps Working While You Sell

A Shopify store is never finished. Apps update, themes release new versions, Shopify changes how features work, and small problems like a broken filter or a slow page quietly cost sales until someone notices.

We are a UK Shopify agency based in Brighton, offering Shopify maintenance and support on a monthly retainer. One team looks after your store's fixes, updates, speed and new features, so problems are caught early and changes go live safely.

Curious what slows a store down? Our guide to your Shopify speed score explains one of the checks we run every month.

  • FIXES AND SUPPORT

    Fixes and support icon
    Bugs, broken layouts and app conflicts fixed by a team that already knows how your store is built.

  • THEME AND APP UPDATES

    Theme and app updates icon
    Theme versions and apps updated and tested on a copy first, so your custom features survive every update.

  • SPEED AND PERFORMANCE

    Speed and performance icon
    Page speed checked every month, with heavy apps, oversized images and slow scripts dealt with before they cost sales.

  • SECURITY AND ACCESS

    Security and access icon
    Staff accounts, app permissions and two step login reviewed, so only the right people can change your store.

  • NEW FEATURES

    New features icon
    New sections, landing pages and integrations built as you grow, from the same monthly retainer.

Why Shopify Stores Need Ongoing Maintenance

Shopify looks after hosting, security patches and payment compliance, but not your theme, your apps or the way they work together. Most problems we see come from that layer: an app update that clashes with custom code, a theme that has fallen behind, or scripts left behind by apps you no longer use.

Across 265 Shopify stores we have audited, 196 were still running legacy themes that predate Online Store 2.0. Moving stores onto current themes has produced an average gain of 23 points in mobile PageSpeed, so staying current makes a real difference.

Shopify also retires older features over time. It has begun retiring legacy customer accounts, for example, so stores built around the old login need a planned move to the new one.

Shopify store kept up to date with maintenance and fixes

How Our Shopify Support Retainers Work

Every retainer starts with a health check of your store: theme version, apps, speed, tracking, accessibility and security settings. From that we agree a list of fixes and improvements, ranked by what matters most to your sales.

Each month we work through that list, handle new requests as they come in, and check the store after every Shopify, theme or app change. You can email us, call us or raise requests in our weekly calls, and we reply within 24 hours. There is no ticket system and no waiting for set development days.

Retainers start from £650 a month plus VAT and are billed one month in arrears. There is no long contract, so you can leave at any time, and our prices are published on our Shopify packages page.

Monthly Shopify support requests and fixes in progress
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Fixes and Support From People Who Know Your Store

When something breaks, the fastest fix comes from someone who already knows how your store is built. Because we work on your store every month, we can go straight to the cause rather than starting from scratch.

Responsiveness matters as much as skill. When clients tell us why they left a previous agency, the reason is almost always trust, responsiveness or closeness to their business, and rarely technical ability.

Development projects we deliver come with a 3 month guarantee, and a retainer keeps the same team on hand after that.

Shopify bug fixed by a support team that knows the store

Theme and App Updates Without Surprises

Theme updates bring bug fixes and new features. They carry over your editor settings, but code changes made by developers or apps may not come across, so updating without checking can quietly remove custom features.

We update themes and apps on an unpublished copy first, carry your customisations across, test the key pages and checkout, then publish. We also remove apps you no longer use, along with the code they leave behind.

Our guide to Online Store 2.0 explains why current themes matter, and our best Shopify apps guide covers the apps we trust.

Shopify theme update tested on a copy before going live

Speed, Accessibility and SEO Health

Stores slow down over time as apps, scripts and images pile up. We check speed every month and fix the causes, from oversized images to apps that load on every page.

Accessibility is now a legal requirement for many online stores. The European Accessibility Act has applied since June 2025 to most businesses selling to consumers in the EU, including UK stores with EU customers. Our European Accessibility Act guide explains what it means for Shopify.

We also watch for SEO problems such as broken links, missing redirects and pages dropping out of Google, using the checks in our Shopify technical SEO audit guide.

Shopify store speed, accessibility and SEO health checks

Security, Access and Tracking

Shopify secures the platform, but who can change your store is up to you. We review staff accounts, collaborator access and app permissions, remove what is no longer needed, and make sure two step login is switched on for everyone with access.

Tracking gets the same attention. Theme and app changes can break the connection between Shopify and GA4 or your ad platforms, and broken conversion tracking is the most common problem we find in the Google Ads accounts we inherit, so we check it after every change.

Our Google Ads audit checklist lists the tracking checks we run.

Shopify staff access, app permissions and tracking checks

New Features as Your Store Grows

A retainer is not only for fixes. The same monthly time can build new sections and landing pages, connect new apps and systems, or prepare the store for a launch or sale.

Because the work is planned month by month, bigger changes can be split into steps that go live one at a time, rather than waiting for one large release.

For larger builds, our Shopify developers page covers our development service, and our Black Friday guide shows how we prepare stores for peak trading.

New Shopify features built through a monthly retainer
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Our Shopify Support Process

  • 1. Store Health Check: Theme, apps, speed, tracking, accessibility and security reviewed, with issues ranked by impact.
  • 2. Fix List: The problems that cost sales first, then the improvements that make the store easier to run.
  • 3. Safe Updates: Themes and apps updated on a copy, tested, then published.
  • 4. Monthly Checks: Speed, tracking, SEO and security checked every month.
  • 5. Requests: New fixes and small features handled as they come in.
  • 6. Monthly Report: What changed, what we found and what comes next.
  • 7. Quarterly Review: Bigger improvements planned around your trading calendar.
Our seven step Shopify support process

Get a Free Store Health Check

Send us your store address and we will check your store free of charge. You get a short, prioritised list of the fixes most likely to protect your sales, from slow pages and outdated themes to broken tracking.

Ask for your free store health check

Free Shopify store health check

Frequently Asked Questions

What does Shopify support and maintenance include?

Fixes, theme and app updates, speed and SEO checks, security and access reviews, tracking checks and small new features, handled each month by the same team. Shopify itself looks after hosting and platform security, so maintenance focuses on your theme, apps and settings.

How much does a Shopify support retainer cost?

Our retainers start from £650 a month plus VAT, billed one month in arrears, with no long contract. The right level depends on how often your store changes and how much new work you plan. Not ready for a retainer? Our Welcome Package includes 4 hours and our 5 Hour Block Package includes 5 hours, which you can use whenever you need them. Our guide to Shopify agency pricing compares the options.

Does Shopify not handle maintenance itself?

Shopify runs the platform: hosting, security patches and payment compliance. It does not maintain your theme, your apps or how they work together, which is where most store problems start.

How quickly do you respond to problems?

We reply within 24 hours, and often sooner. Problems that stop customers buying, such as a broken cart or checkout, jump to the front of the queue.

Can you support a store another agency built?

Yes. We start with a health check to learn how the store is built before changing anything, then keep it updated and fixed from there.

Do I need a retainer if my store is new?

If we built your store, it is covered by our 3 month guarantee on development work. After that, a retainer keeps the store up to date as apps, themes and Shopify change, and gives you a team to call when something breaks.

Do you support Shopify Plus stores?

Yes. We support stores on Shopify and Shopify Plus, where higher volumes and more automation make regular checks even more important. Our page on why Shopify Plus explains the plan.