Ayo is the founder of Why Matters, a Shopify agency based in Brighton. With over 20 years of experience in ecommerce, digital marketing, and ROI-driven growth, he has helped hundreds of Shopify brands build, launch, and scale their online stores. Why Matters is a certified Shopify, Klaviyo, and Recharge partner.
To add subscriptions to Shopify, first check your store is eligible: a supported payment gateway, a theme that supports sections and blocks, and a published cancellation policy if you use Shopify Subscriptions. Then choose an app. Shopify Subscriptions is free; Recharge, Loop, Appstle and Seal add more features at different prices. Build a small number of plans with a clear frequency and discount, add the subscription option to your product pages without selecting it by default, publish your policies, and test every step of the subscriber journey. Launch to your existing customers first, then measure churn and recurring revenue from the first month.
A subscription turns a single sale into a relationship. Across 20,000 brands in Recharge's 2026 Subscription Trend Report, subscribers placed nearly three times as many orders as one time shoppers.
Keeping them is the part most brands underestimate. Recurly's State of Subscriptions report found that 52% of consumers cancelled at least one subscription in the past year. When we onboard subscription clients, we usually find a failure in strategy rather than technology: too much time spent winning subscribers and not enough keeping them. This guide covers both, because a launch that ignores retention rarely pays back.
Subscriptions suit some products far better than others. Before you install anything, check four things:
If you plan to use Shopify Subscriptions, Shopify's Help Center guide sets out what your store needs:
It also has limits worth knowing at the start. It does not support bundles, gift cards and Scripts apply only to the first payment, draft orders are not supported, and automatic card updates have the widest coverage in the United States.
If your theme is too old, our guide to choosing the right Shopify theme explains the options. If your gateway is not on the list, check the requirements of the other apps before you go further.
Each app below has a plan for smaller stores. Prices are in US dollars, taken from each app's own pricing page or App Store listing:
| App | Plans and prices |
|---|---|
| Shopify Subscriptions | Free. No bundles |
| Recharge | $25 a month for new stores with up to 50 lifetime subscription customers and no transaction fees. Starter $99 a month plus 1.49% plus 19 cents per transaction. Plus $499 a month plus 1.34% plus 19 cents |
| Loop | Free up to 50 active subscriptions. Starter $99 a month plus 1%. Pro $399 a month plus 0.75% |
| Appstle | Free up to $500 a month of subscription revenue, then $10, $30 or $100 a month, with bundles from the $30 plan. No transaction fees |
| Seal | Free up to 50 subscriptions with no transaction fees. Paid plans from $5.95 a month for 100 subscriptions |
A few differences matter more than the headline price:
Our full comparison of the best Shopify subscription apps works through the monthly cost at different volumes, and our Recharge vs Shopify Subscriptions guide covers the most common choice in detail.
In Shopify, a subscription plan sets how often an order repeats and what discount the subscriber gets. Keep the choice simple:
Write down what happens when a subscriber wants to change their frequency, skip a delivery, swap a product or cancel, because your app settings and your customer service replies should say the same thing.
On a theme that supports sections and blocks, subscription apps add their purchase options as an app block you place in the theme editor. However the option appears, customers should see:
Do not select the subscription by default. A customer who subscribes by accident becomes a cancellation and a complaint, and the direction of the UK rules is towards clearer choices. Our guide to Shopify product page design shows how to present the options without cluttering the page.
Shopify Subscriptions requires a published cancellation policy, and every subscription store needs clear terms. The UK government has announced subscription rules due in January 2027, requiring clearer upfront information, regular reminders, easier cancellation and a 14 day cooling off period after a trial or a long term contract renewal.
Before launch, act as a subscriber and walk through everything that can happen over the life of a subscription:
| Test | What to check |
|---|---|
| First order | Price, discount, frequency and terms are correct at checkout and in the confirmation email |
| Renewal | The next order creates correctly, with the right price and shipping |
| Skip and pause | The next date moves and the customer is told |
| Frequency change | The new interval applies from the next order |
| Cancellation | The route is simple, any offer is easy to decline, and a confirmation is sent |
| Failed payment | Retries run and the customer is asked to update their card |
| Emails and flows | Every notification sends, and your email platform receives the events |
Use your payment provider's test mode for these checks, and ask someone outside the business to try the customer portal on a phone.
Launch to your existing customers first. They already trust you, and their response tells you whether the offer works before you spend on acquisition. Email the customers who agreed to marketing, add the offer to your post purchase emails, and connect your subscription app to Klaviyo so welcome, reminder and win back flows run from day one. Our guide to Klaviyo flows for subscription brands sets out which to build first.
Then measure from the first month. Shopify's sales reports can be split by subscription and one time purchases, and the customer cohort analysis report can filter first orders by subscription. Shopify Subscriptions also shows active, paused and cancelled subscriptions.
Track churn, monthly recurring revenue and lifetime value together, because each on its own can mislead. Our guide to subscription metrics explains how to calculate each one.
Retention is where the value is, and the evidence points to a few habits that work. Recurly's State of Subscriptions report found:
Failed payments are the other big leak. Recurly's churn benchmarks put ecommerce churn at 4.25%, with 1.38 points of it involuntary, so about a third comes from failed payments. Recurly labels these annual rates, although its own worked example treats a similar figure as monthly, so check the period before you compare your own numbers.
Recharge's paid plans include cancellation prevention and failed payment recovery, and other apps offer their own versions. Our guides to the biggest subscription mistakes and getting repeat customers go further.
The launch is rarely where subscription programmes go wrong. When we onboard subscription clients, we usually find the failure is in strategy: plenty of effort went into winning subscribers and very little into keeping them.
Retention work pays. An award winning nappy subscription brand we work with cut churn by 23% within three months and raised subscription lifetime value by 45% within five months after working with us.
Our advice is to start simple, often with Shopify Subscriptions, prove the offer with your existing customers, and add retention tools as the programme grows. We are a Recharge partner and a Klaviyo partner, so we build on both when a brand needs more.
If you want help with setup, migration or retention, our Shopify subscriptions service covers all three. Our pricing is published, retainer clients are never tied into long contracts, and development projects carry a 3 month guarantee.
Does Shopify have built in subscriptions?
Yes. Shopify Subscriptions is Shopify's own free app. It needs a supported payment gateway, a theme that supports sections and blocks and a published cancellation policy, and it does not offer bundles.
How much does it cost to add subscriptions to Shopify?
Shopify Subscriptions is free. Loop, Appstle and Seal have free plans for small volumes, and Recharge starts at $25 a month for new stores with up to 50 lifetime subscription customers, then $99 a month plus transaction fees on Starter.
Which Shopify subscription app should I choose?
Start with Shopify Subscriptions if you want a simple offer and your gateway is supported. Look at Recharge, Loop or Appstle when you need bundles, deeper retention tools or more flexibility, and compare the full cost at the volume you expect.
Can I offer subscriptions without Shopify Payments?
Shopify Subscriptions supports Shopify Payments, PayPal Express, Authorize.net and Adyen, plus Stripe for select merchants. If your gateway is not on that list, check which gateways your chosen app supports before you build anything.
Should the subscription option be selected by default?
We advise against it. Show the subscription clearly with its price, frequency and how to cancel, but let the customer choose it. UK rules due in January 2027 point the same way, towards clearer information and easier cancellation.
How do I stop subscribers cancelling?
Offer a pause or skip before cancellation, recover failed payments quickly and keep the product relevant. Recurly found pause usage rose 337% where pause was offered before cancellation, and three in four paused subscribers return.
How do I measure subscription performance on Shopify?
Split your sales reports by subscription and one time purchases, use the customer cohort analysis report to filter first orders by subscription, and track churn, recurring revenue and lifetime value from the first month.
Adding subscriptions to Shopify takes an afternoon. Making them profitable takes a plan: the right products, a clear offer, honest terms and a retention programme that starts on day one.
Check your eligibility, choose the simplest app that does what you need, test every step, and measure churn from the first month. The stores that do well treat the launch as the beginning of the work, not the end of it.