Ayo is the founder of Why Matters, a Shopify agency based in Brighton. With over 20 years of experience in ecommerce, digital marketing, and ROI-driven growth, he has helped hundreds of Shopify brands build, launch, and scale their online stores. Why Matters is a certified Shopify, Klaviyo, and Recharge partner.
If you are planning a Shopify store, the first question is usually how much it will cost. It is a reasonable question, and most guides answer it with a range so wide it tells you nothing.
This one does something different. It states Shopify's actual published UK prices, works through the transaction fee that decides which plan you should be on, and gives realistic build costs by level, with the reasoning behind each range.
The more useful question underneath the price is what level of investment gives you a store that can hit your commercial objectives. Two Shopify stores can cost the same and perform very differently. You can spend £20,000 and end up with weak product pages, slow merchandising, an unnecessary app stack and poor mobile experience. The aim is not the cheapest build. It is understanding what you are paying for and whether it will generate enough to justify itself.
A Shopify store costs from a few hundred pounds if you build it yourself on a free or paid theme, to £50,000 and above for an enterprise Plus build. Professional theme customisation typically costs £2,000 to £5,000. A custom theme build runs £5,000 to £20,000 and above. Shopify Plus and enterprise projects start around £15,000. On top of the build you pay Shopify from £19 a month, plus apps from very little to £500 and above per month, plus content and marketing. If you are not using Shopify Payments, add Shopify's third party transaction fee, which is the single most overlooked cost in the whole budget.
Before any design or development, you pay Shopify. These are the published UK prices, which apply whether you build the store yourself or hire an agency.
| Plan | Billed yearly | Billed monthly | Online card rate | Fee if not using Shopify Payments |
|---|---|---|---|---|
| Basic | £19 a month | £25 a month | 2% plus 25p | 2% |
| Grow | £49 a month | £65 a month | 1.7% plus 25p | 1% |
| Advanced | £259 a month | £344 a month | 1.5% plus 25p | 0.6% |
| Plus | From £1,800 a month | From £1,800 a month | Negotiated | 0.2% |
Figures are from Shopify's UK pricing page. Two things follow immediately.
Paying yearly saves roughly a quarter. Basic drops from £25 to £19, Grow from £65 to £49, Advanced from £344 to £259. For a business confident it is staying on Shopify, that is the easiest saving in the whole budget and most merchants never take it.
The plan names have changed and a lot of published advice has not caught up. The plan formerly called Shopify is now Grow. If a guide, quote or proposal refers to "the Shopify plan" as a tier, it predates the change.
Shopify also runs a plan called Agentic at £0 a month, for merchants who want their products available in AI shopping channels without running a full online store. You pay only when you make a sale, at the same 2% plus 25p card rate. It is a recent addition and worth knowing about if AI search is where you expect demand to appear.
Alongside the subscription, budget for a domain, which is usually one of the smaller costs unless you are buying a premium name, and for POS Pro at £69 a month per location if you sell in person.
Most Shopify cost guides compare plans on features: staff accounts, reports, inventory locations. For any store doing meaningful revenue through a payment provider other than Shopify Payments, the feature list is not what should decide the plan. The transaction fee is.
Shopify charges an additional fee on every order processed through a third party gateway, on top of whatever that gateway charges you. It is 2% on Basic, 1% on Grow, 0.6% on Advanced and 0.2% on Plus. That difference compounds with revenue while the subscription cost stays flat, so there is a point on every upgrade where the higher plan becomes cheaper.
Here is where those points fall, using the yearly prices.
| Upgrade | Extra subscription cost per year | Fee saving | Annual revenue at which the upgrade pays for itself |
|---|---|---|---|
| Basic to Grow | £360 | 1 percentage point | Around £36,000 |
| Grow to Advanced | £2,520 | 0.4 percentage points | Around £630,000 |
| Basic to Advanced | £2,880 | 1.4 percentage points | Around £206,000 |
A store turning over £100,000 a year through an external gateway pays Shopify £2,000 in transaction fees on Basic and £1,000 on Grow. The £360 upgrade saves £640. At £500,000 the same calculation makes Advanced clearly cheaper than Basic, by roughly £4,100 a year.
Three caveats. This applies only if you are not using Shopify Payments, because Shopify does not charge the additional fee on its own gateway. The fee sits on top of your gateway's own processing charge, so it is not your total cost of taking payment. And plan choice is not only about money, so if a lower plan genuinely lacks something you need, the calculation is academic.
The point is that this is arithmetic rather than opinion, and almost no cost guide does it for you.
Build costs separate into four broad levels. These are not rigid categories and projects often sit between them, but the framework explains why one quote is £2,500 and another £25,000.
| Build level | Typical cost | Typical timeline | Best suited to |
|---|---|---|---|
| DIY theme setup | Shopify fee plus £0 to £350 for a theme | Days to a few weeks | Product validation, small catalogues, technically confident founders |
| Professional theme customisation | £2,000 to £5,000 | 1 to 3 weeks | Growing brands wanting a professional store without a bespoke build |
| Custom Shopify theme build | £5,000 to £20,000 and above | 4 to 8 weeks | Established brands needing bespoke design, UX and development |
| Shopify Plus and enterprise | £15,000 to £50,000 and above | 8 to 16 weeks or longer | High volume, international, B2B and integration heavy businesses |
Treat these as realistic starting ranges. Projects move within and beyond them depending on product count, custom functionality, integrations, content, SEO, migration requirements, timeline and design complexity.
The cheapest route is building it yourself. Shopify is designed to make this possible: choose a free or premium theme, configure through the admin, add products and start selling without a developer. Premium themes typically cost £150 to £350.
A DIY setup covers installing a theme, applying brand colours and fonts, arranging homepage sections, adding products and collections, building navigation, creating standard pages, configuring payments and shipping, and setting basic SEO titles and descriptions. For a simple business, that is genuinely enough.
The limitation is not Shopify. It is that Shopify will let you rearrange your homepage without telling you which content should come first, how navigation should be structured, what product information customers actually need, whether your collection structure makes sense, or where your mobile experience creates friction. That judgement is what you are buying at the higher levels.
DIY makes sense when you are validating a product, have a small catalogue and limited capital, and your time is more available than your money. In that position, spending on photography, inventory and customer acquisition usually beats spending on the storefront.
It becomes expensive in two ways that do not appear on an invoice. A founder spending 100 hours solving design and technical problems has paid for it in time. And if a weak product page costs you conversion, the lost revenue can quickly exceed what an agency would have charged.
The next level starts from a proven Shopify theme and adapts it around your brand, products and customer journey. For most small and growing ecommerce businesses this is the best balance of cost and quality, typically £2,000 to £5,000 over one to three weeks.
A project at this level usually includes theme selection, brand styling, homepage configuration, collection and product page setup, navigation structure, mobile optimisation, product and content population, app installation, basic SEO configuration, payment and shipping setup, and pre launch testing.
The difference from DIY is not that somebody else does the clicking. It is professional judgement: which theme suits this catalogue, how customers should navigate, what belongs on a product page, what appears above the fold, which apps are genuinely necessary. Those decisions move revenue more than colours and fonts do.
Theme selection matters more than it looks. A fashion retailer with a large visual catalogue needs something different from a business selling ten high consideration technical products. Choosing a theme because the demo looks good leads to expensive customisation later. Consider catalogue size, navigation and filtering complexity, imagery, product information requirements, international selling, promotional needs, subscriptions and mobile experience before picking.
There is also a ceiling. If developers are rewriting almost every page layout, navigation behaviour, product page architecture and core interaction patterns, you are paying to build a custom store while still constrained by someone else's theme. At that point Level 3 is better value.
If you need professional design without a bespoke storefront, our Shopify designers can help work out which approach fits.
A custom build designs the storefront around your specific brand, catalogue, customers and commercial objectives rather than adapting someone else's. Typically £5,000 to £20,000 and above, over four to eight weeks.
You are buying a process rather than just development: discovery, UX, design, build, SEO, conversion thinking, testing and launch preparation.
Discovery should happen before anyone opens a design tool, establishing business objectives, customer types, product structure, navigation and content requirements, conversion challenges, integrations and internal operational needs. Without it, custom design becomes attractive pages built on assumptions.
Wireframing settles how information is arranged before styling. A product page has to answer what the product is, why the customer should care, which option to choose, what it costs, when it arrives, what happens if it is unsuitable and what evidence builds trust. A £15 skincare product and a £2,000 piece of furniture need very different answers, and custom UX is what lets the store reflect that.
Development should take advantage of Online Store 2.0 sections and blocks so your team can create landing pages, rearrange sections and run campaigns without a developer every time.
Conversion thinking and SEO both belong in the build rather than after it. That means product information hierarchy, calls to action, mobile usability, reviews, delivery and returns messaging, search and filtering, and cart experience on the conversion side; heading structure, metadata, internal linking, collection architecture, crawlability, structured data, image optimisation and performance on the SEO side. If you are replacing an existing site, SEO matters more still, because rankings and backlinks are already commercial assets.
Here is the number that makes this level justify itself, or not. Across 265 stores we have audited, the median conversion rate was 1.7%. Most cost comparisons illustrate the value of a better build using 3% or 4%, which is well above what the typical store actually achieves. Model against 1.7% instead. On £500,000 of traffic value, moving from 1.7% to 2.1% is worth far more than the difference between a £5,000 and a £15,000 build, which is exactly why the investment can make sense. But the gain has to be plausible, and a plan built on a 3% assumption usually is not.
We also see a specific, repeatable gain worth pricing in. Of those 265 stores, 196 were still on legacy themes predating Online Store 2.0. Upgrading produced an average 23 point improvement in mobile PageSpeed score. If your current store is on an old theme, some of what a rebuild buys you is performance you can measure before and after.
Our Shopify designers and Shopify developers work together on projects where design, UX and technical implementation have to serve the same commercial objective.
Plus and enterprise projects typically run £15,000 to £50,000 and above over eight to sixteen weeks or longer. They are rarely just larger versions of ordinary builds. The complexity sits around the storefront rather than in it.
An enterprise project might add Plus configuration, checkout extensibility, Shopify Flow automation, B2B setup, Shopify Markets and international architecture, expansion stores, ERP, PIM, WMS or OMS integrations, custom Shopify apps and migration work.
For many Plus projects the storefront is not the hard part. Connecting Shopify to an ERP, PIM, WMS, OMS, CRM, accounting system or marketplace can add more to the budget than another page template ever would. That is why a £20,000 Plus project and a £60,000 Plus project can both be entirely reasonable.
One thing worth checking before assuming you need Plus: B2B is no longer a reason on its own. Companies, catalogs up to three, net payment terms, quantity price breaks, vaulted cards and purchase order numbers are all available on Basic, Grow and Advanced. Plus adds unlimited catalogs, catalogs assigned directly to a company or location, deposits and partial payments, full checkout customisation and up to nine free expansion stores. Choose Plus for those, for genuine volume, or for the 0.2% transaction fee if you use an external gateway. Our Why Shopify Plus page covers the cases in more detail.
If the project also involves moving from another platform, our guide to how much a Shopify migration costs covers that separately.
The agency invoice is one line in a year one budget. The rest of it matters just as much.
Apps accumulate quickly. Reviews might run £0 to £100 and above per month, email marketing £20 to £500 and above, subscriptions £0 to £300 and above plus usage costs, loyalty £30 to £300 and above, search and filtering £0 to £250 and above, shipping £10 to £150 and above, upselling £10 to £100 and above. These are indicative, because app pricing changes and often scales with order volume or contacts. A simple store spends very little. A sophisticated one can spend £50 to £500 and above per month across the stack. Every app should justify its cost, its data access, its performance impact and the operational complexity it adds.
Content is the most commonly underestimated line. A well built store cannot compensate for weak photography or thin product descriptions. Depending on the business you may need product and lifestyle photography, video, product descriptions, collection copy, homepage messaging and FAQs. In fashion, beauty, food and homeware, creative content affects perceived quality as much as the website does. On a large catalogue it becomes a project in its own right.
Email marketing needs setting up rather than switching on: platform configuration, branded templates, welcome and abandoned checkout flows, post purchase, win back and replenishment flows, and segmentation. There is usually both a setup cost and an ongoing one.
Then training, which costs internal staff time even when an agency includes it, and marketing after launch, because a store does not generate traffic by existing. The honest calculation is platform plus build plus apps plus content plus marketing plus ongoing optimisation, not simply what the website cost.
A Shopify store is a commercial asset that needs to keep changing as products, promotions, customer behaviour, competitors, Shopify features and conversion data all move. Many merchants therefore retain an agency after launch rather than commissioning one off projects.
A Shopify retainer typically costs £500 to £3,000 and above per month. A smaller merchant may need occasional development, troubleshooting and optimisation. A larger business might need continuous support across development, SEO, conversion work, email marketing and strategy.
Depending on the agency, that might cover design changes, landing pages, theme and feature development, bug fixes, app management, SEO monitoring and technical improvements, conversion work, email marketing, analytics review, campaign support and strategic consultation.
The question worth asking when comparing retainers is whether you are buying time or outcomes. Both are legitimate, but they are priced differently and it is better to know which one you have agreed to.
Two stores on the same Shopify plan can have very different build costs. The biggest driver is usually complexity rather than size.
Product count matters less than product complexity. If 5,000 products follow a clean, consistent structure and import efficiently, they can create less work than 500 highly configurable products needing custom options, complex metafields, bundles, personalisation, bespoke pricing and specialist filtering.
Custom functionality changes budgets fastest, because a bespoke feature needs requirements gathering, technical planning, development, testing, integration and documentation. That is why two visually similar stores can cost very differently. The expensive work is often invisible to the customer.
Integrations are the highest impact variable on larger projects. ERP, PIM, CRM and WMS connections add real technical complexity.
Migration adds another layer, because products, customers, orders, reviews, SEO, redirects, subscriptions and integrations all have to move rather than be created.
Content can be substantial if it does not already exist, and a rushed timeline costs more because more people have to work in parallel. If you have an immovable date such as Black Friday, a trade show or a product launch, say so at the start. Planning is almost always cheaper than emergency development.
Do not put the totals side by side. A £3,000 quote and an £8,000 quote may look like competitors while covering completely different work.
Check whether each includes discovery, UX planning, wireframes, custom design, theme development, mobile design, product and content population, collection setup, app configuration, SEO setup, analytics, testing, training, launch support and post launch support. If it is not explicitly included, do not assume it is.
Then ask what is excluded, which is usually more revealing: copywriting, photography, product data entry, app fees, migration, SEO and email marketing are the common ones. Also establish how many design revision rounds are included, who populates the store, whether training is provided, and what support or warranty period follows launch.
There is nothing wrong with exclusions when they are transparent. Problems start when the merchant discovers them halfway through. Our guide to choosing the best Shopify development company has a fuller checklist.
We scope Shopify projects individually, because two businesses asking for "a new Shopify store" can need completely different amounts of work. One needs a well configured theme and a straightforward catalogue. Another needs bespoke UX, custom development, integrations, migration, international setup and SEO preservation. Quoting both the same would be meaningless.
We are not the cheapest option and do not try to be. A store that needs replacing in six months, converts poorly or blocks the business from growing costs more than building it properly. Equally, we would not sell a £20,000 custom build to a start up that needs a well configured theme. The investment should be proportionate to the opportunity.
On our own commercial terms, since this article argues for transparency: pricing is published on our website, development projects carry a three month guarantee, retainer clients are billed one month in arrears so the work is visible before the first invoice, and there is no long contract, so staying is a monthly decision rather than one you made once. Video reviews from clients are on our homepage.
See our Shopify packages or read more about working with us as your Shopify ecommerce agency.
The principle is simple: spend enough to build the store your business actually needs, and do not pay for complexity that creates no commercial value.
How much does Shopify cost per month in the UK? Billed yearly, Basic is £19 a month, Grow is £49, Advanced is £259 and Plus starts at £1,800. Billed monthly those become £25, £65 and £344, so paying yearly saves roughly a quarter. There is also an Agentic plan at £0 a month for selling through AI channels, where you pay only when you make a sale. POS Pro adds £69 a month per physical location.
Which Shopify plan should I be on? If you use Shopify Payments, choose on features. If you use a different payment provider, choose on the transaction fee, because Shopify adds 2% on Basic, 1% on Grow, 0.6% on Advanced and 0.2% on Plus on top of your gateway's own charge. Upgrading from Basic to Grow pays for itself at around £36,000 of annual revenue, and Basic to Advanced at around £206,000, based on the yearly subscription prices.
How much does a basic Shopify store cost? Very little if you build it yourself on a free theme, since your costs are the subscription, a domain, payment processing and any apps. Premium themes cost £150 to £350. For a professional to configure and customise an existing theme, budget £2,000 to £5,000 depending on scope.
How much does a custom Shopify store cost? A fully custom build typically costs £5,000 to £20,000 and above, depending on UX and design requirements, the number of page templates, product complexity, custom functionality, integrations, SEO and content. Enterprise Plus projects involving ERP, PIM, WMS, B2B or custom app development cost considerably more.
How much do Shopify apps cost per month? A simple store may spend very little, while a sophisticated one commonly spends £50 to £500 and above per month across its app stack. Costs often scale with order volume, customer numbers or email contacts rather than being fixed, so review the stack regularly to avoid paying for overlapping or unused functionality.
Do I need Shopify Plus? Most merchants do not. B2B is no longer a reason on its own, since companies, up to three catalogs, net payment terms, quantity price breaks and purchase order numbers are available on Basic, Grow and Advanced. Plus is the right answer for unlimited B2B catalogs, catalogs assigned directly to a company or location, deposits and partial payments, full checkout customisation, expansion stores, genuine transaction volume, or the lower 0.2% third party transaction fee.
How much does ongoing Shopify support cost? A Shopify agency retainer typically costs £500 to £3,000 and above per month depending on the level of support. Retainers range from development hours and troubleshooting through to SEO, conversion work, email marketing and wider ecommerce strategy, so establish whether you are buying time or outcomes before signing.
There is no single correct answer to what a Shopify store costs. For one business, a few hundred pounds on a theme and an internal build is exactly right. For another, £10,000 or £20,000 on custom design and development is justified because a modest conversion improvement generates considerably more. For an enterprise merchant, the storefront may be a small part of a much larger Plus project.
The useful way to think about it is to start with the business rather than the website. How much revenue do you expect? How much does conversion performance matter? How complex are your products? What needs integrating? How much traffic are you buying? How important is organic search? What can your team realistically manage internally?
Then choose the level of investment that follows from those answers, and model the return against 1.7% rather than a number that flatters the business case.
The cheapest build is not automatically the best value, and the most expensive is not either. The best investment is the one that gives your business the store it needs to compete and grow, without paying for complexity that earns nothing.